If you require help with any of our provided services please do not hesitate to email us here at support@cyanweb.com.au - or phone 08 9304 8811 M-F 10am-5pm if you do not have access to your email account.

We are also developing an online resource area for help with our clients' more common queries. Please see our below links for useful information and software.

CUSTOMER SUPPORT LINKS:

EMAIL CONFIGURATION

• MOZILLA THUNDERBIRD GENERAL HELP
• THUNDERBIRD UPDATE EMAIL PASSWORD
• MICROSOFT OUTLOOK EXPRESS
• MICROSOFT OFFICE OUTLOOK

To access your email via the web point your browser to
http://www.yourdomain.com.au/webmail/

FIGHTING SPAM:

• SPAM Filtering in Microsoft Outlook

RECOMMENDED SOFTWARE
Tried and tested software that we have used for many many years.

• EMAIL CLIENT: MOZILLA THUNDERBIRD (free)
• WEB BROWSER: MOZILLA FIREFOX (free)
• EMAIL CLIENT & WEB BROWSER: OPERA (free)
• OFFICE SUITE: OPEN OFFICE (free - can publish directly to PDF)
• SPAM FILTER: SPAMPAL (free)
• ANTI VIRUS: AVG
• FIREWALL: SUNBELT KERIO (free basic version)

OTHER SUPPORT
If you require assistance with other topics please contact us.